Privacy Policy

Last Updated: January 2026

1. Introduction

Tristomun Financial Inc. ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation.

Our registered address is 199 Bay St., Toronto, ON M5L 1A2, Canada. Our VAT number is 710492851 RT 0001. You can contact our privacy officer at office@tristomun.shop or by phone at +1 416 867 3369.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

  • Contact information: name, email address, phone number, postal address
  • Professional information: job title, company name, industry
  • Financial information: account details, transaction history (only as necessary for service delivery)
  • Communications: inquiries, feedback, and correspondence with our team
  • Form submissions: data entered in contact forms, service request forms, or account registration

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address and device identifiers
  • Browser type, operating system, and referral source
  • Pages visited and time spent on our website
  • Cookie data and similar tracking technologies
  • Clickstream data and user interaction patterns

2.3 Information from Third Parties

We may receive information about you from third parties, such as business partners, service providers, and publicly available sources, to enhance our services and verify accuracy.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing and improving our asset liquidity management services
  • Processing transactions and sending transaction-related communications
  • Responding to your inquiries and customer support requests
  • Sending marketing communications, newsletters, and promotional materials (with your consent)
  • Analyzing usage patterns to optimize website functionality and user experience
  • Conducting research and developing new services
  • Complying with legal obligations and regulatory requirements
  • Detecting and preventing fraud, security breaches, and illegal activity
  • Establishing, maintaining, and enforcing our contractual relationships

4. Legal Basis for Processing

Under Canadian privacy law, we process your personal information based on the following legal grounds:

  • Contractual Necessity: Processing required to fulfill our service agreements with you
  • Consent: Your explicit permission for specific processing activities
  • Legal Obligation: Compliance with Canadian federal and provincial laws
  • Legitimate Interest: Our business interests in providing and improving services, subject to your reasonable expectations

5. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who assist us in operating our website, conducting our business, and serving you. These providers are contractually obligated to maintain confidentiality and use your information only as necessary to provide services.

5.2 Legal Requirements

We may disclose your information when required by law, including court orders, regulatory requests, or government investigations, or when we believe in good faith that disclosure is necessary to protect our rights or your safety.

5.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any change in ownership or control of your personal information.

5.4 With Your Consent

We may share your information with third parties when you give us explicit permission to do so.

6. International Data Transfers

Our services are primarily based in Canada. However, if we transfer your personal information outside of Canada, we ensure appropriate safeguards are in place, including contractual commitments to protect your data in accordance with Canadian privacy standards. By providing your information, you consent to such transfers where necessary for service delivery.

7. Data Security

We implement comprehensive technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of sensitive data in transit and at rest
  • Secure authentication mechanisms and access controls
  • Regular security audits and vulnerability assessments
  • Employee training and confidentiality agreements
  • Incident response procedures for data breaches

However, no security system is impenetrable. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Retention periods vary depending on the type of information and its purpose:

  • Transaction records: Retained for minimum 7 years for regulatory compliance
  • Customer account information: Retained while account is active plus 3 years after closure
  • Marketing communications data: Retained until you unsubscribe
  • Website analytics: Retained for up to 2 years

After retention periods expire, we securely delete or anonymize your information unless longer retention is required by law.

9. Your Privacy Rights

Under Canadian privacy laws, you have the following rights:

9.1 Right to Access

You have the right to request access to your personal information held by us. We will provide a copy of your information in an accessible format within 30 days of your request.

9.2 Right to Correction

You can request that we correct, update, or amend your personal information if it is inaccurate or incomplete.

9.3 Right to Deletion

You may request the deletion of your personal information, subject to legal and contractual obligations. We will delete your information unless retention is required by law.

9.4 Right to Opt-Out of Marketing

You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly. This will not affect transactional communications.

9.5 Right to Object

You can object to certain processing activities, such as direct marketing or profiling for purposes unrelated to our service delivery.

9.6 Right to Portability

You have the right to request your personal information in a portable format suitable for transfer to another service provider.

10. How to Exercise Your Rights

To exercise any of your privacy rights, please submit a written request to our Privacy Officer at:

Email: office@tristomun.shop

Phone: +1 416 867 3369

Mail: Tristomun Financial Inc., 199 Bay St., Toronto, ON M5L 1A2, Canada

We will respond to your request within 30 days. If we cannot fulfill your request, we will explain the reasons and inform you of your right to lodge a complaint with the appropriate regulatory authority.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us recognize you and remember your preferences.

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how you use our website
  • Marketing Cookies: Used to deliver targeted advertisements (with your consent)

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality. For more information, see our Cookie Policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites before providing your information.

13. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child, we will promptly delete such information and notify the child's parent or guardian.

14. Contact Us for Privacy Inquiries

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Tristomun Financial Inc.

199 Bay St., Toronto, ON M5L 1A2, Canada

Email: office@tristomun.shop

Phone: +1 416 867 3369

VAT: 710492851 RT 0001

15. Privacy Complaints

If you believe we have violated your privacy rights or failed to comply with this Privacy Policy, you may lodge a complaint with the appropriate Canadian privacy regulator:

  • Office of the Privacy Commissioner of Canada (OPC): Canada's federal privacy regulator. Website: www.priv.gc.ca
  • Provincial Privacy Commissioners: Ontario, Alberta, and other provinces have their own privacy commissioners

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes your acceptance of the revised Privacy Policy.

This Privacy Policy is effective as of January 2026 and governs our handling of personal information collected through our website and services. Thank you for trusting Tristomun Financial Inc. with your personal information.

Disclaimer: The information on this website is for informational purposes only and does not constitute financial advice. Past performance is not indicative of future results. "Tristomun Financial Inc." is not authorised to provide financial advice. Always seek independent financial advice from a qualified professional before making any investment or financial decisions.
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